Not to this location or another GWL.Families were celebrating Christmas at the resort, when all of a sudden, there were reports of a man claiming he was going to open fire. Unfortunately for them, we will not be returning. They would go back tomorrow if they could. And they close the park at 8 so there's not much else to do. The game room was impressive though the games cost $3-4 each so you blow money real quick there. The phone chargers on the night stands did not work. And since my little one was too scared to sleep in the bunk we ended up on the pull out sofa that was worse than the bed. Our room temperature was good but our queen size bed was really hard. It had to be a quarter mile from the park (No Kidding). The poolside food and pizza were just down right terrible. We continued to eat breakfast as it was included but ate in the pizza and pool side areas for the remainder of the stay paying out of pocket. The food was delicious but since the supper buffet was $75 for 4 of us, there was only $35 left to our balance after one meal and we were booked for 4 days. The breakfast buffet and supper buffet was great. What they don't tell you is that you get a breakfast daily and they give you an allowance of your own money for lunch/supper. We paid for the breakfast and lunch meal ticket which was expensive in its self. We were expecting a wow factor and when we got to the water park all we could think was, "This is it?".
This vacation trip was by far my least favorite with the kids since they've been born. There are lots of other options and activities but those got pricey. Long lines for anything that there was and hard to even find a place to put your stuff. The outside area was not open yet so the inside was crazy. We had dinner plans so did get some money back.
#Great wolf lodge grapevine which floor free#
We were offered a slight discount on our room or some free food. Good thing we had another family with us and we could change in their room. We only had a night and the kids were ready to swim. When we first got there our room was not ready. I happened to call before we went as prices had changed and we were able to get a better price. The rooms seemed more expensive than normal but this was due to a holiday weekend. We have been to a GreatWolf in Michigan so kind of knew what to expect. We visited Texas from Michigan and came to stay a the GreatWolf Lodge for a night. And contacting corporate is a joke More Show less So my dad could have a room appropriate for him to shower and use the amenities !!!! They DID give us a few vouchers to help with the room mix up but that was before the LEAK. So we were split up from floor 1 to floor 5. Didn’t find out till we got here !! They didn’t have another 2,000$ suite to put us in for Mothers day weekend. Our baby has been coughing since the first night (she was sleeping no more that 6 in from the MOLD in her pack n play!) EDIT TO ADD:: if you are handicapped or disabled make sure you are booking the appropriate room with them!!! They were suppose to give us a ADA room for my father who is an amputee. They refused to do anything for our bill. They sent Alex to look at it - his only response was we should have called at ONE AM !!! And that this happens. The leak was from 4 floors up!! We called in a restoration company and they even confirmed there is a PUBLIC SAFETY issue here!!! Our 9 mo old woke up to water dripping in one of the rooms of our suite the ceiling was falling!!! Found out it goes up FOUR FLOORS !! We informed the front desk at 830am that morning and they said they would send someone to look at it. BUYER BEWARE!!!! DO NOT STAY HERE!!!! They have BLACK MOLD!!! We were on the 5th floor. So my dad could have a room appropriate for him to shower and use the amenities !!!! They DID give us.
Our baby has been coughing since the first night (she was sleeping no more that 6 in from the MOLD in her pack n play!)ĮDIT TO ADD:: if you are handicapped or disabled make sure you are booking the appropriate room with them!!! They were suppose to give us a ADA room for my father who is an amputee. We informed the front desk at 830am that morning and they said they would send someone to look at it. Our 9 mo old woke up to water dripping in one of the rooms of our suite the ceiling was falling!!! Found out it goes up FOUR FLOORS !! We called in a restoration company and they even confirmed there is a PUBLIC SAFETY issue here!!! They have BLACK MOLD!!! We were on the 5th floor.
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